Billing - Items
The Items tab is the core of every Billing document. It defines what is being billed, how much, and under what financial conditions.
Items represent services, products, milestones, work items, or any billable component associated with a project or contract.
This article explains how to create, edit, and understand Billing Items, including the Overview and Cost configuration screens.
Access Path
Operations Management → Billing
1. Purpose of Billing Items
Billing Items allow you to:
- Specify the description of each billable component
- Define the service, product, or work item
- Enter unit costs, quantities, currency, and discounts
- Auto-generate expense transactions when needed
- Control how the billing amount is calculated
- Support both simple and highly detailed invoicing models
Each billing can contain one or multiple items, and the total of these items forms the basis for:
- Gross Total
- Tax Total
- Discounts
- Outstanding Amount
2. Accessing the Items Tab

Inside any Billing document:
-
Open the billing record
-
Navigate to the Items tab
-
You will see:
-
- List of existing items
- Option Add Item
- Totals section
- Tax & Fees section (covered in another article)
3. Adding a New Item
Click Add Item to open the item detail modal.
This modal contains two tabs:
-
Overview
-
Cost
Both must be understood to correctly configure the item.
4. Item Screen – Overview Tab
The Overview tab defines the identity and classification of the item.

Fields in the Overview Tab
| Field | Description |
|---|---|
| Service | The billable service associated with the item (e.g., Consulting, Development). Required. |
| Product | Optional for product-based billing. Can remain empty if billing services only. |
| Variant | Relevant when the selected product has variants. Optional. |
| Cost Center – Item | Determines the internal cost structure for this item. |
| Project – Work Item | Links the billing item to a specific work item of a project (task, phase, milestone). Optional but common in project billing. |
| Code | Auto-filled or manually defined code used for internal reference. |
| Reference | External reference code for identification (e.g., milestone ID). |
| Description | Required. The name or explanation that will appear in the invoice sent to the customer. |
| Generate Expense | When activated, creates a financial transaction in the Operations → Transactions module. Useful for pass-through or reimbursable items. |
Notes
- Only the Description field is mandatory.
- Selecting a Service often pre-fills default values in the Cost tab.
- The Generate Expense toggle is crucial for expense-based invoicing.
5. Item Screen – Cost Tab
The Cost tab determines the financial calculation of the item.
This is where quantity, cost, discounts, and tax-deductible amounts are defined.
5.1 Main Cost Fields

| Field | Description |
|---|---|
| Import | Used in advanced billing flows. Default: Unspecified. |
| Unit Cost | Price per unit before exchange or discounts. |
| Exchange Rate | Conversion rate to the billing currency. Default = 1. |
| Exchanged Unit Cost | Auto-calculated: Unit Cost × Exchange Rate. |
| Quantity | Number of units (hours, days, milestones, items). |
| Tax Deductable (%) | If applicable, sets tax-free portion of the item. |
| Commercial Discount (%) | Percentage discount applied for commercial reasons (e.g., negotiated discount). |
| Commercial Discount Amount | Calculated automatically or manually overridden. |
| Financial Discount (%) | Additional discount percentage (financial incentive). |
| Financial Discount Amount | Auto-calculated or manually inserted. |
5.2 Automatic Calculations

The system automatically calculates:
-
Total Gross
Exchanged Unit Cost × Quantity -
Tax Total
Based on applied taxes (from the Tax & Fees section) -
Total Commercial Discount
From % or amount -
Total Financial Discount
-
Total
After all discounts and taxes
All results are displayed at the bottom of the modal.
6. Saving or Modifying an Item
You have three options:
-
Save → save and return to billing
-
Save and New → save and open a new empty item row
-
Cancel → discard changes
Once saved, the item appears in the Items list with:
- Description
- Exchanged Unit Cost
- Quantity
- Total amount
7. Editing an Existing Item
Click the view icon
eye on an item row to reopen it.
You may modify any information as long as the billing is not Closed, Validated, or Issued (depending on system rules).
8. Relationship with Tax & Fees
While the Items tab defines value and quantity, taxes are handled in a separate tab.

The Total section on the right recalculates automatically based on:
- Item values
- Taxes
- Discounts
This ensures correct billing amounts in all scenarios.
9. Best Practices
✔ Always validate item descriptions
This is what the customer sees on the invoice.
✔ Use “Generate Expense” only when needed
Improper use can create unnecessary financial transactions.
✔ Keep quantity and unit cost consistent
Especially when billing hours vs days vs milestones.
✔ Use discounts explicitly
Avoid embedding discounts inside unit cost—use the discount fields instead.
Related Articles
Billing – Overview & Landing Page
Billing – Creating & Editing a Billing
Billing – Importing from Projects
Billing – Taxes & Fees
Billing – Documents
Operations Management – Transactions
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