About Operations Management

Operations Management – About

Purpose

The Operations Management module centralizes the daily operational activities of an organization — from tracking time and expenses to managing travel, billing, and financial transactions.
It acts as the operational backbone connecting people, projects, and financial processes, ensuring accuracy and efficiency across departments.

This article provides an overview of all areas within Operations Management and how they work together.

1. Timesheet Management

Timesheets allow users to record the time spent on project and non-project work.
They ensure accurate tracking for:

• Project delivery
• Capacity and cost calculations
• Billing and invoicing
• Internal reporting

Key Capabilities

• Daily or weekly time entry
• Work item-based tracking
• Validated → Approved lifecycle
• Real-time integration with allocations and billing
• Automatic calculation of total hours and utilization

Timesheet data is foundational for invoicing, project profitability, and resource management.

2. Travel Requests

The Travel Request feature manages the entire lifecycle of business travel:

• Requesting
• Approving
• Documenting
• Budgeting
• Linking travel to projects or cost centers

Key Capabilities

• Multi-tab structure: Itinerary, Flights, Hotels, Car Rentals, Buses, Trains, Others, Budget, Documents
• Automatic itinerary building based on trip components
• Estimated trip cost calculation
• Attachment and documentation tracking
• Approval workflows
• Integration with Billing and Transactions (for reimbursable expenses)

3. Billing

Billing manages the creation, submission, validation, issuance, and closure of billing documents related to projects, services, or engagements.

Key Capabilities

• Manual billing creation
• Project import (billing plan import)
• Full lifecycle:
  Worksheet → Submitted → Validated → Issued → Closed / Canceled
• Itemized billing with services, quantities, discounts, and taxes
• Customer and issuer details
• Document attachments
• Integration with Transactions for revenue recognition and outstanding amounts

Billing ensures the financial execution of contracted work.

4. Invoicing

Invoicing consolidates billable work — time, travel, expenses, and fees — into invoice-ready documents.

Key Capabilities

• Pulls approved Timesheets, Travel Costs, and Transactions
• Supports multiple invoice structures
• Allows adjustments before issuing
• Integrates with Customer Accounts and Billing
• Life cycle to ensure validation and financial accuracy

Invoicing is often used when organizations bill based on actuals rather than fixed billing plans.

5. Transactions

Transactions record all cost and revenue events linked to Projects, Travel, and Billing.

They act as the financial ledger of the Operations module.

Key Capabilities

• Expense transactions generated from travel components
• Revenue transactions generated from billing items
• Reimbursable vs. non-reimbursable classification
• Links to Projects, Cost Centers, and Accounts
• Key input for Budget, Billing, Invoicing, and Insights

Transactions provide financial transparency across all operations.

6. Accounts Overview

Accounts Overview provides a consolidated financial view of all activity linked to a specific customer account, supplier, or internal entity.

Key Capabilities

• Summary of billed, paid, outstanding, and planned amounts
• Access to all documents associated with that account
• Quick navigation to related invoices, billings, and transactions
• Customer-level financial health monitoring

Accounts Overview acts as the financial cockpit for commercial and operational teams.

How These Components Work Together

Together, these areas deliver a complete operational and financial cycle from work execution → cost/revenue capture → invoicing → account visibility.

Related Articles

Travel Requests – Overview
Billing – Overview & Landing Page
Accounts Overview